Frequently Asked Questions

General Questions

1. What countries do you ship to?

We ship to places within the UK and the Republic of Ireland.

2. Do you provide any professional development opportunities?

Yes! We believe in equipping teachers with the skills they need to use our tools successfully. Contact our team to discuss your goals and determine a professional development solution tailored to your needs.

3. Is there a way I can learn more about your company?

Absolutely! We are a certified minority-owned business with a diverse team dedicated to making STEM and STEAM accessible to all students and teachers. Headquartered in Cambridge, UK, we work with districts across the UK and Ireland. Visit our website for more information or check out our press releases. Feel free to email us at info@clautomation.co.uk.

4. How can I find out about the latest promotions, new arrivals, or helpful articles and resources?

Subscribe to our newsletter at the bottom of our website to stay updated. Our team regularly publishes articles on EdTech trends, product guides, and other resources on our blog.

5. How much is the Educator Discount?

Discounts vary between 1% and 10% depending on the brand. Some brands do not allow discounts due to contractual obligations.

6. I’m having trouble signing up. Can you help me?

Yes, we can help! If you encounter any issues or have questions, please contact our support team via our website, email info@clautomation.co.uk.

Quotes

7. What information do I need for a quote?

We need your billing and shipping address, name, and the best phone number and email for the order. This ensures a smooth transition if you convert your quote into an order.

8. How do I request a quote?

Email us at info@clautomation.co.uk, and we will send a quotation to your email within approximately 12 hours.

9. Can you make a quote for me?

Of course! Reach out to our Customer Success team at +44 (0)74 1020 6492 or info@clautomation.co.uk.

10. CL Automation is not a registered vendor for my organization. Where should I send New Vendor forms to?

We are excited to be added as one of your vendors! Please send any registration forms or instructions to info@clautomation.co.uk.

11. How do I know my order was placed?

Once your order is confirmed, we'll send you an email with your order confirmation number and details. If you do not receive the confirmation email within 72 business hours, please email info@clautomation.co.uk.

12. I already placed an order online, but my organization is tax-exempt. Can you refund the tax?

Yes, we can. Contact info@clautomation.co.uk with your order number and a copy of your tax-exempt certificate.

13. How do I check the status of my order?

Log into your account on our website and go to your account dashboard, where you can find "My Orders."

14. How can I cancel my order?

Contact our support team immediately with your order number. We will do our best to assist, but please note that we cannot cancel an order after shipment. Email info@clautomation.co.uk with your order number.

15. How can I provide special order instructions?

Use the comment section on the last page of our quote request form for any special instructions, requests, questions, or comments.

Payments

16. Do you collect sales taxes?

Sales tax is charged on orders, unless you provide a valid tax exemption document.

17. How do I submit proof of tax exemption?

Send your tax-exempt form to info@clautomation.co.uk along with your purchase order.

18. What payment methods do you accept?

We accept credit card payments online and purchase orders.

19. How do I pay with a purchase order?

Submit your purchase order following the instructions and terms on our website.

20. How do I get an invoice?

Invoices are emailed to the account associated with the purchase upon shipment. If you do not receive an invoice, please contact info@clautomation.co.uk.

21. Why was my credit card declined?

The most common reasons for credit card declines are billing address mismatches, incorrect CVV, or issues with your bank. Please check your information and contact your bank if needed.

Shipments

22. Will there be a shipping fee on my order?

Yes, shipping fees apply.

23. How will I know when my order has shipped?

We will send a shipping confirmation email to the address used for the order. If you need to edit or add another email address, contact info@clautomation.co.uk.

24. Can I change my shipping address?

Contact us at info@clautomation.co.uk as soon as possible if you believe you’ve made an error. If your order has already shipped, we cannot alter the address.

25. Why do I have multiple packages for my order?

Some products require multiple boxes or packages. Each package will have its own tracking number.

26. I received incorrect items in my package?

If you received incorrect products, please hold onto the items and email info@clautomation.co.uk with your order number and a photo of the received items.